Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
How long will it take for my furniture to be delivered?
Standard shipping for in-stock items typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home decor and rugs?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer assembly services for large items?
Yes, we offer professional assembly services for an additional fee at checkout. If you select 'White Glove Delivery', assembly and packaging removal are included.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your 'Order Online' account to view real-time updates on your shipment.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Klarna and Affirm, allowing you to pay for your home upgrades over time.
Are your wood products sustainably sourced?
Sustainability is a priority for us. We partner with manufacturers who use FSC-certified wood and eco-friendly finishes to ensure your home is as green as it is beautiful.